PAYMENT
To make the reservation, 25% deposit + VAT is paid to c/o Stockholm (not refundable) of the total amount. The rest of the payment is made in cash upon arrival, directly to the host.
*VAT = Swedish Value added tax, applicable on the deposit only.
As soon as we have received your deposit, we make the reservation with the chosen host and send you a booking confirmation with all information about your host and accommodation. At the same time your host will get all information submitted by you.
PRACTICAL INFO
Contact your host right away to introduce yourself, check the
address/entrance door code and arrange a meeting time for your arrival.
The sooner you establish contact, the easier for you practically.
You may also wish to get directions and information concerning public
transport. The guest is responsible for his/her belongings and has to observe the rules of the host.
Guests arrive by prior agreement with the host. Check in between 14.00-20.00, check out before 12.00, unless agreed otherwise. Arrival after 21.00 is normally 35 EUR extra. Guests are expected to arrive within 30 minutes after arranged time. In case of delay the guest must promptly contact the host. If guest due to delay, or any other reason, does not stay all nights he/she has booked, no refund is applicable, unless separately agreed with host. c/o Stockholm's deposit then remains nevertheless unchanged, which is also the case if force majeure should occur, i e disruptions caused by external influences. Changing property, provided there is availability, will incur an administration charge of 50 EUR.
RESPONSIBILTY
c/o Stockholm acts only as a booking agent between guest and host. The host is solely responsible for letting the accommodation. c/o Stockholm bears no responsibility whatsovever for any damages or claims of any nature that may arise in relation with the let accommodation. If the host should be unable to let the accommodation, c/o Stockholm has the right to offer equivalent accommodation - or - if not possible, offer repayment of the booking fee. Upon receiving such information from the host, c/o Stockholm will promptly transfer the information to the guest. The guest is not entitled to any other compensation than reimbursement of the booking fee.
Note that the apartments constitute the private homes of the respective hosts, whose personal belongings shall be respected. Unless specifically agreed between guest and host, each apartment shall be left in the same condition as it was when the guest checked in. Sound level must be kept low, no noise or parties allowed. It is not allowed to bring other people to the apartment. Basic cleaning after check out, such as change of sheets and towels, is included.
Be prepared to show identification/passport upon arrival.
It is wise to have full travel insurance. c/o Stockholm reserves the right to adjust prices in exceptional situations and in these cases will inform the client before booking. (Clarification: does not concern confirmed bookings, where the price of course stays as agreed.)
If you have any specific questions about the apartments' equipment, standard or anyting else regarding the the booking procedure - feel free to ask us before booking.
CANCELLATION
To cancel your reservation please contact us: info@costockholm.com,
+46 704 60 92 60.
In case of cancellation the deposit is not refundable.
FINALLY
Our mission is to make your stay as enjoyable as possible. If you have any
comments or good advice, please send them to c/o Stockholm on
info@costockholm.com.
Have a nice stay!